Just in Time
As a repeat customer of ProEdge, I have high expectations for a quality product, expert installation and responsive customer service. My most recent experience was a little disappointing not because of a delay in product delivery, but because of what I perceived to be a lack of communications regarding the hold-up. It required repeated calls, voice messages and a rising degree of frustration until I was able to get a response to my routine question of what was going on with my order. Ironically, the same day I did receive a call back, my new storm door arrived, and, by a further stroke of good fortune, it was scheduled for installation the next day. So, in the end, it all worked out, but I still would suggest that a prompt response to a concerned customer is both common courtesy as well as a good business practice. In this regard, I would like to single out Matt Davis in the production and installation dept., who provided the necessary reassurance and follow-up. Also, a commendation for Anatolii for a job well done in time to beat the rain.
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