Had a sales rep out in September to give me an evaluation on replacement windows, he was very thorough. I found cost to be a bit high to replace all 13 windows. He was very persistent to close the deal on that day. I am familiar with the MFG facility in RI as i have done work inside the facility, so i know the quality of the product. I comprised and signed to replace 7 out of the 13 one of which was a bay that we converted to a 3 piece picture window(which we like very much). We signed the deal and put down a deposit on September 12th. My Dad had signed a deal with Anderson the week prior for the same amount of windows. I liked the product and the warranty of Custom Built. The install was to be completed by 11/16/20, i got an email the week prior and was told that my windows were not even built yet but still looking to get it done in time. The 16th came and I tried calling and got ghosted. I reached out to my sale rep who didn't call me but got email from Linda stating due to covid it could take up to six months for supplies. Got a call 2 weeks prior to Christmas that they were done, I could not have this install done until January, my house was decorated for the holiday! The installers came yesterday got all 7 windows installed. Very impressed with them, cleaned up nothing left behind, no breaks just got it done. Never saw my sales rep who stated when we purchased he would keep in touch till they were installed and stop by. Ghosted! My Dad got his installed in October 6 weeks from order, mine 16weeks. like the product and the installers would have gladly given 5 stars if they were installed on time.
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